FAQ

no!no! Frequently Asked Questions

Looking for answers and cant find them anywhere? This is the place to be! Each no!no! product has its own style and raises its own unique set of questions so we have divided this section in 2 easy to access parts to help you find the information you need as quickly and simply as possible.
 
If you still can’t find the answers you’re looking for, please contact us here and we’ll get right back to you.
 
no!no! Hair - General Questions
 
Does it hurt?
no!no! is completely painless.

When should I start to notice the long-term results?
Some people start to notice the affects after just a few treatments, for others, it may take up to 2 months. However, the average period is between 4-6 weeks.

What preparation is necessary before I use no!no!?
Just make sure your skin is completely clean and dry before you begin treatment.

How do I do a no!no! treatment?
Glide the no!no! at a steady pace across your skin in a smooth shaving motion without stopping or starting. Glide it towards your body and/or against hair growth. The guide light should remain lit and steady. This lets you know you are gliding at the proper pace for the best results. For example, when treating your arms, start at your wrist and pull it towards your elbow in one steady, smooth motion, making sure the green light stays lit.

When you finish each section, use the Buffer to exfoliate your skin and remove treated hair to leave your skin feeling soft and smooth. Buff in a firm circular motion the areas that you have just treated. When you have finished buffing, moisturize your skin with no!no! Smooth™ or other non-astringent cream. Please see 'How to use' for the CLASSIC or 8800 for more details
.

Why do I need to Buff?
Buffing is an essential part of the no!no! treatment. It exfoliates the skin and removes crystallized, treated hair for a smooth finish. Without proper buffing, skin may feel rough and stubbly.
 
Where is it safe to no!no!?
You can use no!no! Classic anywhere on the body except the face, breasts and genitals.

This is because these areas of the body are either curvy and/or have delicate skin making them more prone to burns. Therefore it is difficult to no!no! 100% safely and we consider your safety to be of the first priority.
 
Does no!no! work on all skin complexions?
YES!!! no!no! does not use light; therefore it works safely on all complexions.

Does it work on all color hair? Grey, white or blond?
YES!!! no!no! does not use light; therefore it works for all hair colors.

How often do I need to use no!no!?
We recommend using no!no! 2-3 times a week for the first 4-6 weeks. After which you may only need to use no!no! once a week  - or even less as time goes on, if you stick to the treatment.

Are there any side effects like bumps, pimples and redness?
Clinical studies show no lasting side affects associated with the proper use of no!no! like bumps and pimples (See the sections on the Slow Glide and Buffing).  However, Thermicon™ technology uses heat, and in some cases, sensitive skin may experience temporary redness which fades within hours. Applying lotions like no!no! Smooth after a treatment will help keep skin moisturized and healthy.

Why does it smell?
no!no! uses Thermicon™, a heat-based technology, that singes the hair down to the root. The smell of burning hair lets you know that no!no! is doing its job. As you continue with the no!no! treatment and less hair grows back, the smell will also lessen.

What can I do about the smell?
Although the smell of a no!no! treatment is not pleasant, it is a sign that it is working properly! Try aromatic candles or potpourri to help cover the smell. Applying no!no! Smooth skin lotion after use will not only keep skin moisturized and smooth, it will also help to mask the unpleasant burnt hair smell.

Does no!no! remove hair from large areas like chest and back?
Yes.

Does no!no! replace shaving?
Absolutely YES!

Can I shave and use no!no! at the same time?
You can shave and no!no! at the same time, but this will affect results and how quickly you can achieve hair reduction. If you continue to shave, wait for 1mm of hair regrowth before using no!no!
It is best to shave after a no!no! treatment, not before.

Can no!no! be used on long hair?
The maximum recommended length for effective hair removal is 3mm long.

Does no!no! work on coarse or thick hair?
no!no! works just as well on thick, coarse hair as it does on thin. However, because of the nature of coarse hair, results may take a bit longer to become noticeable.

Will hair grow back?
Yes, some of it will. However it will grow back in looking thinner and finer. If you stop using no!no!, hair growth may eventually return to its previous pattern.

Can I use it everyday?
We do not recommend using no!no! everyday as hair regrowth will not be sufficient for a successful treatment (1mm minimum length). You will only use up your Thermicon™ Tips and have to replace them more often. We recommend you wait for at least 1mm of hair regrowth before doing a no!no! treatment.
 
Why don’t I see less hair after using no!no! for a week or two?
no!no! takes time and patience. Hair does not all grow in the same place at the same time. You should begin to see results after 6-8 weeks.

What happens when I finish my no!no! treatments?
Skin and hair are dynamic and ever-changing. Therefore you don’t really finish no!no! treatments. What you will do is reduce frequency of usage.

How long do results last?
After 3-5 months of no treatments, hair might return to pretreatment values. You can however easily maintain results with continued use of no!no!

Is the no!no! treatment likely to lead to a permanent hair removal?
There is no such thing as PERMANENT hair removal (with the exception of electrolysis). However, Clinical studies noted a marked reduction in hair growth when no!no! was used for over 6 weeks.

Can no!no! give you skin cancer?
No. no!no! does not use any form of radiation.

Is it safe to use no!no! while pregnant?
Please consult your doctor before using no!no! during pregnancy.
 
Will no!no! harm or affect my tattoos in any way?
no!no! does not use light and should not affect tattoos. However, since there is not enough clinical data, we do not recommend using no!no! on tattooed areas.

Can no!no! be used on males?
no!no! can be used by both men and women.

Can I use it for hormonal hair growth?
no!no! will remove hair, but you may not get the same lasting results as when treating regular hair growth. In cases of hormonal hair growth, please consult your physician.

What's the difference between no!no! and professional salon or spa treatments? i.e.: wax, electrolysis or laser?
o no!no! is pain free
o no!no! costs less
o Unlike electrolysis, no!no! treats more than one hair at a time.
o no!no! does not use light as laser and IPL treatments do. Therefore, it is safe and effective for all skin complexions and hair colors.

Is it okay to use lotion directly after a no!no! treatment, or should I wait?
It is highly recommended to use an alcohol-free, mositurizing lotion directly after treatment, such as no!no! Smooth.

How long is the warranty and what does it cover?
Your no!no! warranty lasts for one year on parts and service only.

Is there a guarantee?
To ensure complete satisfaction, we offer a 60-day, no questions asked, money back guarantee.
 
How do we know it gets results?  What data is available?
Below are a list of studies conducted using no!no!
i. Clinical Evaluation of Handheld Self-Treatment Device for Hair Removal
James M. Spencer, MD.
From the Journal of Drugs in Dermatology: August 2007
ii. Thermicon Clinical Evaluation: no!no! Hair Removal System
Rodolfo Klein, MD
Santiago, Chile: June 2006
iii. no!no! Thermicon: A Novel, Home-based Hair Removal Device
Radiancy Clinical Department: May 2006
 
 
 
no!no! Hair - Technical and Safety Questions
 
What do I do If no!no! does not start when you glide it on the skin?
• Make sure that the power cord is plugged firmly into the device and the electrical wall outlet.
• Make sure the On/Off button on the Charger is pushed in the On position.
• Make sure the Thermicon™ Tip is intact. Replace the Thermicon™ Tip if necessary.

What does it mean if the Signal light indicator turns red while I glide no!no! on my skin?
• Make sure the Thermicon™ Tip is correctly installed into the Thermicon™ Tip socket
• Make sure the Thermicon™ Tip is not torn, bent or damaged in anyway.

How do I know which Thermicon™ Tip should I use?
If hair is 1mm, use the Thermicon™ Tip for short hair and stubble. Otherwise, use the Thermicon™ Tip for long hair followed by the Thermicon™ Tip for stubble.

When should I replace the Thermicon™ tip?
• When the signal light turns red
• If you notice that it is no longer working efficiently
• If the wire is bent, severed or damaged in any way

How long do Thermicon™ Tips last?
Thermicon™ Tips are designed to last approximately for 2-3 hours of real-time use. This number is affected by many factors including the type of hair and frequency of treatments.
To prolong the life of Thermicon™ Tips, remember proper maintenance and clean the Thermicon™ Tip frequently during use and after you have finished each treatment.

How do I treat curved areas like the elbows, knees and underarms?
When you glide over those areas, follow the natural curve of the body. You might need to hold the area tight to make sure no!no! is in contact with your skin.

Not all of my hair is treated after one pass, what should I do?
You may need to go over certain areas a few times to catch every hair. But don’t overdo it. After 3-4 passes, take a break and work somewhere else. After your skin has had a few minutes to rest, return to that area to finish the job.

When first starting, some people use a razor after a no!no! treatment to further remove untreated hair. After a short time, this should no longer be necessary.

I connected the power supply to the socket and the no!no! is not working what may be the problem?
Check the ON/OFF button on the charger. Make sure it is in the on position. You cannot know if it is working properly until it is plugged in and no!no! is moving.
Check the thermodynamic wire in the Thermicon™ Tip. If it is severed or damaged in any way, no!no! will not work. Replace it with a new Thermicon™ Tip.
 

 

no!no! Classic Series 

Quick Fix:
If no!no! does not start when you glide it on the skin:

Make sure that the power cord is plugged firmly into the device and the electrical wall outlet.
Make sure the On/Off button on the Charger is pushed in the On position.
Make sure the Thermicon™ Tip is intact. Replace the Thermicon™ Tip if necessary.

Replace the Thermicon™ Tip if:
The thermodynamic wire is bent
The thermodynamic wire is severed

If the signal light indicator turns red while you glide no!no! on your skin:
Make sure the Thermicon™ Tip is correctly installed into the Thermicon™ Tip socket
Make sure the Thermicon™ Tip is not torn, bent or damaged in anyway.

Where is it safe to no!no!?
You can use no!no! Classic anywhere on the body except the face, breasts and genitals.

Why can’t I use no!no! on the face, genitals and breasts?
These areas of the body are either curvy and/or have delicate skin making them more prone to burns. Therefore it is difficult to no!no! 100% safely and we consider your safety to be of the first priority.

How long should hair be for a no!no! treatment?
For best results, hair should be between1-3mm long.

How do I know which Thermicon™ Tip should I use?
If hair is 1mm, use the Thermicon™ Tip for short hair and stubble. Otherwise, use the Thermicon™ Tip for long hair followed by the Thermicon™ Tip for stubble.

When should I replace the Thermicon™ tip?
When the signal light turns red.
If you notice that it is no longer working efficiently.
If the wire is damaged in any way.

How long do Thermicon™ Tips last?
Thermicon™ Tips are designed to last approximately for 2-3 hours of real-time use. This number is affected by many factors; the type of hair, frequency of treatments, etc. To prolong the life of Thermicon™ Tips, remember proper maintenance and clean the Thermicon™ Tip frequently during use and after you have finished treatment.

How do I treat curved areas like the elbows, knees and underarms?
When you glide over those areas, follow the natural curve of the body. You might need to hold the area tight to make sure no!no! is in contact with your skin.

Not all of my hair is treated after one pass, what should I do?
You may need to go over certain areas a few times to catch every hair. But don’t overdo it. After 3-4 passes, take a break and work somewhere else. After your skin has had a few minutes to rest, return to that area to finish the job. When first starting, some people use a razor after a no!no! treatment to further remove untreated hair. After a short time, this should no longer be necessary.

I connected the power supply to the socket and the no!no! is not working what may be the problem?
Check the ON/OFF button on the charger. Make sure it is in the on position. You cannot know if it is working properly until it is plugged in and no!no! is moving. Check the thermodynamic wire in the Thermicon™ Tip. If it is severed or damaged in any way, no!no! will not work. Replace it with a new Thermicon™ Tip.

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no!no! 8800 Series (new!)
  
What do I do if the red light turns on during treatment?
The red light will turn on if you are not gliding properly. This is a built-in safeguard to ensure proper treatment. Turn the unit off and then back on. Now, begin treatment again, making sure you glide in one smooth, non-stop motion.
 
What is new about the no!no! 8800 series?
The no!no! 8800 series has several new features Adjustable Treatment Level for a personalized, comfortable treatment.
Status Screen
Thermicon™ Tip status so you know exactly when to replace the Thermicon™ Tip.
Battery level status indicator.
Compatible with Thermicon™ Tips for Small & Sensitive Areas. These tips are designed for the safe and effective treatment of facial hair, knees, elbows, the bikini line and other curved and sensitive areas.
Rechargeable battery for cord-free operation
Slimmer size for a more comfortable grip.

Where can I use the new no!no! 8800 series?
You can use the new no!no! 8800 series everywhere except the genitals and around the nipple area.When treating the face, be sure to use the narrow Thermicon™ Tips.

What is the Kit for Small & Sensitive Areas?
This kit includes special Thermicon™ Tips and a small Buffer so you can treat facial hair, bikini lines, elbows, knees and underarms with extra comfort and safety. The Kit for Small Areas can be used only with the no!no! 8800 series.

How do I treat the mustache area?
Use the narrow tips from the Kit for Small Areas and start at the lowest treatment level. Place no!no! gently against your skin. Glide no!no!, side-ways or in an upward motion over the upper lip. You might need to pull the skin taut to treat every hair. You may raise the treatment level only if it is comfortable for you. If you feel any discomfort, lower the treatment level and be sure you are not pressing too hard against your skin.

Why can't I use the narrow Thermicon™ Tips on the genitals or breasts?
These areas of the body are either curvy and/or have delicate skin, making it difficult to no!no! 100% safely. We do not recommend using no!no! in these areas because we consider your safety to be of the first priority.

Why isn’t my no!no! turning on?
You may have to recharge your battery.

When should I charge my no!no!?
Charge your no!no! completely (4-6 hours or overnight) before you use it for the first time. Do not use no!no! during the initial charge. Check your status screen. Recharging is necessary when the empty battery icon is visible and/or the red signal light flickers.

Can I use no!no! while it is charging?
After the initial charge, you may use no!no! while it is plugged in.

How do I know which Treatment Level should I use?
Always start with the lowest treatment level, treat a small section and wait a few minutes. Adjust the Treatment Level until it is comfortable for you.

What do I do if no!no! does not start when I glide it on my skin?
Reset the unit by turning it OFF and then on. You may need to hold the button down for a few seconds. Now, begin treatment again, making sure that when you glide, the Blue Light is continuously ON and does not flicker. If it does, slightly increase the gliding speed until the Blue Light is steady. If it is turned on properly and still does not start, check the Thermicon™ Tip status from the Status Screen. You probably need to replace the Thermicon™ Tip.

How long should hair be for a no!no! treatment?
For best results, hair should be between1-3mm long.

How do I know which Thermicon™ Tip should I use?
Use the standard Thermicon™ Tips that come with your no!no! for large, flat areas like the legs, arms, back and chest.Use the Thermicon™ Tips for Small & Sensitive Areas (compatible only with the no!no! 8800 series) are for treating small, curved and sensitive areas( like the face, underarms, knees, elbows and bikini line.

When should I replace the Thermicon™ tip?
When the status screen for the Thermicon™ Tips is blank.
When the Thermicon™ Tip icon flickers.
If you notice that it is no longer working efficiently.
If the wire is damaged in any way.

How do I treat curved areas like the elbows, knees and underarms?
When you glide over those areas, follow the natural curve of the body. You might need to hold the area tight to make sure no!no! is in contact with your skin.

Not all of my hair is treated after one pass, what should I do?
You may need to go over certain areas a few times to catch every hair. But don’t overdo it. After 3-4 passes, take a break and work somewhere else. After your skin has had a few minutes to rest, return to that area to finish the job. When first
starting, some people use a razor after a no!no! treatment to further remove untreated hair. After a short time, this should no longer be necessary.

What is the best way to treat facial hair?
Start with the lowest Treatment Level. Raise the Treatment Level until you reach the highest level without feeling uncomfortable.
Hold the area tight to make sure no!no! is in contact with your skin.
Press lightly against the skin. Avoid excess pressure.

How should I buff my face?
Use the small enclosed Buffer.
Use a clean, fresh Buffer.
Buff lightly against the skin. Avoid excess pressure.

I would prefer not to use the Buffer on my face, what should I do instead?
If you choose not to use the Buffer, use an exfoliating cream to remove crystallized hair.

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no!no! Skin - General Questions
  
What is no!no! Skin?
no!no! Skin is a handheld device using professionally proven LHE technology to treat individual mild to moderate acne lesions. With no!no! Skin, you don’t need creams, lotions or medications.
 
What does it do?
no!no! Skin sends gentle, pain-free pulses of Light and Heat Energy deep inside the pore to treat acne at its source. Pimples treated with no!no! Skin clear 55% faster than those left untreated.
 
How does no!no! Skin work?
LHE technology is used by skin care professionals around the world to treat acne. This technology has been tailored so that everyone can enjoy its benefits. It emits pulses of green light, red light and heat deep into the pore. This starts a healing process to stop acne at its source. It opens the pore, destroys acne causing bacteria and soothes the inflammation so that you can start to enjoy clear skin - FAST.
 
How many treatments does it take?
You need to treat each pimple no more than two sessions at 10 seconds per session, twice a day until the blemish is healed.
 
When should I use no!no! Skin?
no!no! Skin can be used at the first sign of a pimple, even before it erupts to the skin’s surface. It works best when used on a pimple in the early stages of development. Also, the sooner pimples are cleared up, the less chance of scarring.
 
Is no!no! Skin painless and safe?
No!no! Skin is painless, safe and has no side-effects when used as directed.
 
How does no!no! Skin compare with topical or oral treatments?
no!no! Skin can heal a pimple 55% faster than if it is left untreated. Most other medications take longer. What's more, no!no! Skin has none of the side effects associated with most topical or oral medications.
 
Is no!no! Skin all I need to treat acne?
no!no! Skin does not replace good skin hygiene or a doctor's care. It is designed to treat individual acne blemishes as part of a total skin care routine.
 
Can I use no!no! Skin combined with other acne treatments method?
no!no! Skin can be used on its own or combined with other acne treatment methods.
 

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