Refunds and Returns Policy | no!no!

All products come with a 60 day money back guarantee

If you would like to return your no!no!, please follow the process below:

1. Contact our customer service department (within 60 days of receiving your device) on 010 590 6110 or e-mail cs@nono.co.za to obtain a return authorisation form.

2. All products must be returned in good condition and undamaged, in original boxes, and with all accessories to ensure a full credit.

3. If you paid for delivery, the delivery fee will not be refunded.

4. All return shipping charges are for the account of the returner and must be pre-paid. WE OFFER A COLLECTION SERVICE AT A FEE OF R150 (including insurance) and will offset this amount against your refund. If you choose to return it yourself, we recommend using a reliable courier company to ensure your parcel does not get stolen and you MUST take insurance. Please keep your return tracking number.

WE ARE NOT RESPONSIBLE TO REFUND YOU IF YOUR PARCEL GETS STOLEN AND YOU DID NOT TAKE INSURANCE.

6. You can expect a refund in the same form of your payment originally used for purchase within 5-7 working days of us receiving your returned product.

7. If you do not comply with the above procedure, we reserve the right to refuse a refund.

Product Warranty

All no!no! devices are covered by our one-year manufacturer’s warranty. This is a professional, at-home hair removal product with the most advanced technology in the market that is subjected to strict quality control by the manufacturer. This warranty is valid for one year from the date of your original purchase. This policy warrants support for the no!no! Hair if defects attributable to the manufacturer are found.

In such a case, you are entitled to make full use of the benefits of this warranty. This implies the revision and replacement of parts free of charge within the one-year warranty period. The manufacturer will fix your device unless they see that it needs to be replaced, in which case they will send a new product, free of charge. When using your warranty, call our customer service team on 010 590 6110 or email us at info@nono.co.za to arrange to return your no! no! product and send your device along with the original receipt or invoice to the given address.

Extend your warranty by a further 2 years

When purchasing you no!no! device you have the ability to purchase a 2 year extended warranty, which will make your total warranty period 3 years. You can either but the extended warranty upfront when you buy the device or within a maximum of 30 days after purchasing the device.
Please contact us on 010 590 6110 should you wish to purchase the extended 2 year warranty or click here.

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